PROACT Support ButtonAxial IT Helpdesk

The PROACT Support package provides optimum cost-effective support for customers that are depending heavily on their IT, and wish to manage their costs. We will carry out a free audit of the hardware and software that you wish to be supported, and evaluate the average number of hours per month you will need. Based on this we propose a package with a fixed monthly support cost.

With the PROACT contract we take an active and preventative approach and will included remote monitoring of your systems and Regular On-site system health checks

The PROACT support package includes:

  • Free IT Audit
  • Fixed Price Packages
  • Telephone Support
  • On-Site Support (with Discounted additional hours)
  • Remote Dial-in
  • Dedicated help-desk
  • Server Monitoring
  • Annual Prepay Discount
  • Regular On-site system health checks

 

Available optional upgrades

  • Monthly Call reporting
  • Guaranteed service levels
  • Recommend IT Operating Policies and Solutions
  • Consultancy and Advice for your entire IT System
  • Support and Attendance at IT meetings

 

View the Support Comparison Table

 

 
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