Support Comparison Table

 

REACT Support Button

PROACT Support Button

TOTAL Support Button

Pricing Plan

Pay As You Need

Fixed Monthly Amount

Fixed Monthly Amount

Free IT Audit

YES

YES

YES

Telephone Support

YES

YES

YES

On-Site Support

YES

YES

YES

Remote Dial-in

YES

YES

YES

Dedicated help-desk

YES

YES

YES

Server Monitoring

Optional

YES

YES

Annual Prepay Discount

NA

YES

YES

On-site System Health Checks

Optional

YES

YES

Monthly Call reporting

Optional

Optional

YES

Guaranteed service levels

Optional

Optional

YES

Recommend IT Operating Policies and Solutions

Optional

Optional

YES

Consultancy and Advice for your entire IT System

Optional

Optional

YES

Support and Attendance at IT meetings

Optional

Optional

YES

 
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